We recommend placing separate orders for different group buys, pre-orders, and in-stock products. Each has a different lead time. If you combine them, we must wait until all items are ready before shipping, which may cause long delays or stock issues.

• If you want to split an existing order, please submit a support ticket, and we will assist.

Yes, changes may be possible before the order ships. Please contact us as soon as possible.

• For in-stock items: We may cancel and refund (minus 4% transaction fee) if changes are not possible.
• For group buys/pre-orders: Changes cannot be made after the group buy window ends.

• In-stock items: Orders can be canceled before the shipping label is generated (4% transaction fee applies).
• Group buy/Pre-order: Orders can only be canceled before the group buy ends (4% fee applies). After the group buy ends, cancellations are not possible.

You can expect to receive your refund within a few business days.

Yes, before the parcel is shipped. Please update your default address in your ILUMKB account and inform us via the Contact form. Additional shipping costs may apply if you are shipping to a different country.

• Once the parcel has shipped, the address cannot be changed. If returned due to an incorrect address, reshipping fees will apply.

All prices on our website are listed in SGD (Singapore Dollars). Your payment provider may apply currency conversion rates if you are paying in a different currency.

We occasionally offer special promotions. If you are planning to purchase bulky items, please email us and we’ll try to work out the best possible price for you.

We accept major credit and debit cards, popular digital wallets (AliPay, WeChat Pay, etc.), and regional payment methods depending on your country.

For Singapore customers, we also support PayNow for local payments.

At checkout, you’ll see all available payment options for your location.

We ship worldwide from Singapore. Available couriers include FedEx, DHL Express, SingPost, and TracX Logis (Qxpress). Availability depends on your location.

• Shipping costs are calculated at checkout based on weight and destination.

• FedEx/DHL Express: 2–5 working days worldwide (with full tracking)
• TracX Logis (SG only): 1–2 working days
• SingPost International: 2–4 weeks depending on destination (tracking may be limited)

• In-stock items: Usually processed in 1–3 working days.
• Group buys/pre-orders: Orders ship only after production is complete. If combined with in-stock items, all will be shipped together.

Yes, international customers are responsible for any import duties, taxes, or handling fees charged by their local customs. If you refuse to pay, the parcel may be returned or destroyed, and associated costs will be your responsibility.

A group buy allows the community to pool orders for a product. Once the buy closes, production begins, and items are shipped when completed.

Lead times vary depending on the product. Please refer to the product page for details.

No, orders must remain under the original buyer’s account.

There may be slight variations in color between renders and the final product.

Only before the group buy ends (4% fee applies). After it ends, no cancellations or changes are possible.

Please submit a support ticket within 14 days of delivery, with:

• Photos of the parcel, shipping label, and items
• Your order number

Do not dispose of items until we confirm next steps.

• Switches: Verified missing/damaged switches will be refunded or replaced with your next order.
• Keyboards: Issues must be reported before building. We are not responsible once resold.

We will contact the courier to investigate.

• If you requested "no-signature delivery" and the parcel was marked delivered but lost, we cannot provide a refund.

Check your mailbox first. If still missing, contact us within 7 days of the delivery date. Claims cannot be made after 7 days.

Yes, within 14 days of delivery. Items must be in original condition.

• Refunds exclude shipping costs and a 4% transaction fee.
• Customers are responsible for return shipping.

We aim to respond within 1–3 working days.

• For orders: Use the Contact Us form on our website (please don’t duplicate messages across channels).
• For business inquiries: Email business@ilumkb.com

You will receive an order confirmation email after purchase. If not, check your spam folder or verify your email address in your account.

Log in to your ILUMKB account and view your order history.

Yes. If you require an invoice or receipt, please contact us with your order number, and we will provide it.